The night line for one shop.

These terms cover the Leads After Dark (“LAD”) website, product demo, shop portal, and after-hours receptionist. The external-pilot terms remain subject to final business and legal review. Please read the privacy notice and emergency notice too.

The demo is a product demonstration. A shop becomes live only after its subscription, assigned number, setup, and test call are ready and its owner activates the line. Forwarding the shop number is a separate step controlled by the shop.

The service

LAD answers forwarded calls as your shop, using approved business facts, and can take messages and send recaps. Optional booking requires a connected calendar and successful booking confirmation. Optional urgent routing attempts the contacts you set; it cannot guarantee a person answers. The current plan is $199 per month for one shop, with the price and renewal terms shown at checkout.

Your responsibilities

You must approve accurate shop details, hours, services, coverage, transfer contacts, and recap recipients; keep them current; and test your assigned LAD number and your actual forwarding rule before sending customer calls. You control whether your carrier forwards a call to LAD. You are responsible for obtaining any notices or consents required for calls you forward and for your own follow-up with callers. Do not provide unlawful, misleading, or sensitive information for LAD to repeat. Keep access to your account secure.

Calls and limitations

LAD is an AI receptionist and can make mistakes or become unavailable. It does not set prices, promise arrival times, or confirm a booking or transfer until the relevant action succeeds. It is not 911, a licensed trade professional, or a guaranteed emergency dispatch service. If there is a fire, gas leak, carbon monoxide risk, medical emergency, or another immediate danger, callers should hang up and call 911. See the emergency notice. Calls are processed by a voice provider; recording, transcripts, and retention are described in the privacy notice.

Demo, test, pause, and forwarding

The public demo cannot create an account, book a job, transfer a shop call, or start billing. A shop test call checks its assigned number. When the portal says Live, LAD can answer calls that reach its assigned number; this does not confirm that your carrier forwarding is set. Pausing in the portal stops live shop actions on calls that still reach the LAD number; it does not remove your carrier’s forwarding rule. To stop forwarding altogether, change that rule with your phone provider. Resume in the portal restores live handling after the required checks pass.

Subscription and cancellation

Stripe handles payment and is the source of truth for subscription status. The plan renews monthly until canceled. You can use Manage billing in the portal to request cancellation, or email andrew@leadsafterdark.com if the portal is unavailable. Cancellation stops the next renewal and service continues through the paid period, subject to the effective date shown by Stripe. Refund requests are reviewed case by case; this does not limit any rights you have under applicable law. Pausing LAD or changing your phone forwarding does not cancel the subscription.

Availability and responsibility

We work to provide the service with reasonable care, but phone networks, voice and calendar providers, and integrations can fail. Check call activity and recaps and use your own backup process for urgent matters. To the extent permitted by applicable law, LAD is not responsible for indirect or consequential losses. These terms do not exclude liability that law does not allow us to exclude. California law governs, subject to mandatory protections that may apply. Contact us first at the email above about a service or billing issue.

Updates and contact

We may update the service and these terms. Material changes will be communicated to active shops before they take effect where required. Questions or cancellation help: andrew@leadsafterdark.com.

Pilot draft · 23 September 2026 · Final legal review pending